We don’t have a communication problem, we have a resilience problem.
Employees aren’t getting the space to self-assess and examine what’s going on in the world on their own, especially with all of the ramped-up touchpoints facilitated by most companies.
Help employees start conversations but give them the time to understand how they feel and what they can do about it. Once you cover the high-level topics (job security, benefits, etc.), take a step back and let them lead the discussion.
Attempting to solve all of their concerns during times of crisis will only create a habit of dependency.
Your responsibility as a leader involves teaching your employees how to advocate for themselves and to explore solutions on their own.
The current times should be no different.